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Articles - Retention
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How to Motivate Employees for Less Than £50 Per Week
How to Combat Quiet Quitting in the Call Centre
The Key to Securing a Lower Agent Attrition Rate
5 Ways to Retain Advisors Using the Same Tools as Customer Retention
6 Contact Centre Initiatives You Can’t Ignore
How to Recruit the Right Call Centre Agent
Answers: Incentivised Training to Promote Retention?
How to Coach Agents for Attitude
11 Customer Retention Strategies
The Top Ten Call Centre Problems
Create a Contact Centre Orientation Plan to Reduce Attrition
The Top Drivers That Make Good Contact Centre Staff Leave
What Is Quiet Quitting?
How to Combat Quiet Quitting
Top Customer Service Strategies – No.1 Recruit and Train the Right People
How do I get the best information out of exit interviews?
How do I Ensure a Successful Retention Strategy?
29 Strategies to Tackle Agent Absence and Attrition
Hot tips to improve staff retention
Top Customer Service Strategies – No. 2 Happy Staff = Happy Customers
How to Attract and Keep Generation Y Employees in Call Centres
5 Things That Will Drive Your Staff Away
Tackling staff turnover: what the experts recommend
The “Hard Times” customer retention guide
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
Manager's Guide: Choosing The Right Conversation Intelligence Platform
eBook: The Impact of AI on the Contact Centre
Upcoming Events
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Tue 07 May 2024
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Wed 08 May 2024
Latest Insights
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite
The Death of the IVR: How Generative AI is Transforming Customer Service
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