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Articles - Richard Kenny

99 Ways to Change Your Contact Centre

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79% of UK Contact Centre Advisors Want Hybrid Working

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3 Trends That Are Changing the Contact Centre Landscape

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Dealing With COVID-Fatigue in the Contact Centre

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The Future of Customer Service – Hybrid Workforce or Hybrid Employees?

Recorded Webinar: Building Rapport Over the Telephone

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2 Challenges That Many Contact Centres Are Battling Now

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Poly Discuss the Future of the “Workplace Experience”

How Would Your Contact Centre Survive a Cold Snap?

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Does the Call Centre Workplace Have a New Competitor?

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Business as Unusual in the Call Centre

Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre

The Long View on Contact Centres – 2020 and Beyond

15 Essential Strategies to Reduce Staff Turnover

What to look for when buying… Contact centre headsets

Recorded Webinar: The Future of Customer Service

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

How Can These Four Technologies Reduce Costs in the Contact Centre?

2020 vision: What will the call centre look like in ten years’ time

10 Contact Centre Technology Predictions for 2017

22 Ways Technology Can…. Exceed Customer Expectations

New Year Resolutions for call centres

Top Tips to Make Your Workforce More Productive