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Articles - Richard Kenny
Richard Kenny, Head of Voice Product Marketing, Poly
Connect with Richard on LinkedIn
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11 Creative Tips to Boost Morale in the Contact Centre
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What Does the Future Hold for Customer Service?
Recorded Webinar: The Future of Customer Service
The Future of Voice in the Contact Centre
Recorded Webinar: How to Reduce Background Noise in the Contact Centre
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The future of the contact centre headset
Recorded Webinar: Building Rapport Over the Telephone
99 Ways to Change Your Contact Centre
19 Tips for Reducing Customer Effort
Recorded Webinar: Making an Impact with your Voice
25 Tips to Help Your Staff to Stay Stress Free
Call Centre Homeworking Checklist
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New Year Resolutions for call centres
2020 vision: What will the call centre look like in ten years’ time
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Quick Wins to Improve Information Accuracy
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