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Articles - Richard Kenny
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11 Creative Tips to Boost Morale in the Contact Centre
Recorded Webinar: 7 Sure-Fire Ways to Boost Morale in the Contact Centre
How Do I… Improve Sound Quality in the Contact Centre?
An Introduction to… Contact Centre Headsets
What Will Happen to the Contact Centre in 2016 and Beyond?
What Does the Future Hold for Customer Service?
Recorded Webinar: The Future of Customer Service
The Future of Voice in the Contact Centre
Recorded Webinar: How to Reduce Background Noise in the Contact Centre
What to look for when buying… Contact centre headsets
Trade Secrets: How to get the best out of your headsets
How Would Your Contact Centre Survive a Cold Snap?
The future of the contact centre headset
Recorded Webinar: Building Rapport Over the Telephone
99 Ways to Change Your Contact Centre
19 Tips for Reducing Customer Effort
Recorded Webinar: Making an Impact with your Voice
25 Tips to Help Your Staff to Stay Stress Free
Call Centre Homeworking Checklist
Top Tips to Make Your Workforce More Productive
New Year Resolutions for call centres
2020 vision: What will the call centre look like in ten years’ time
12 Quick Ways to Deal With Call Centre Noise
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Editor's Pick
Attract Gen Z Into Your Contact Centre
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Latest Resources
eBook: The Key to Optimizing CX with AI
eBook: How to Build Customer Trust in the Age of AI
Upcoming Events
The Power of AI in Customer Experience in 2025 and Beyond – Webinar
2025 Predictions for Contact Center QA & AI – Webinar
Latest Blogs
The Transformation of Airline Customer Experience: The Rise of AI
Cost Efficiency in Public Services: The Role of CCaaS in Budget Optimisation
Featured Articles
15 Examples of Probing Questions for Customer Service
How to Calculate the Number of Agents Required in a Contact Centre
How to Calculate Contact Centre Service Level
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service