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Articles - Sabine Winterkamp

Sabine Winterkamp, Vice President, International Marketing, Five9

Connect with Sabine on LinkedIn

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

What should you put in a customer vision statement

What Should You Put in a Customer Service Vision Statement?

Goodwill gesture concept with dog holding gift

Goodwill Gestures for Better Customer Relationships

Compass of principles

The 26 Principles of Good Customer Service

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Person holding clock over their face

How Often You Should Seek Customer Feedback

Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth

The Future of Customer Communication

8x8 Modern CX Box

Editor's Pick

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

Thumbnail Turn a Bad Team Leader Into a Good Team Leader

Turn a Bad Team Leader Into a Good Team Leader

Thumbnail Which Soft Skills Do CX Leaders Really Need?

Which Soft Skills Do CX Leaders Really Need?

Thumbnail 7 Ways You’re Punishing Your Best Agents Right Now

7 Ways You’re Punishing Your Best Agents Right Now

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