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Articles - VCC Live
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Customer Support Tips for Your Growing SaaS Start-Up
How to Better Meet Your Service Level Target
How to Keep Communications Smooth With Your Team During Remote Work
Customer Satisfaction Measurement Methods That Are Key to Your Business
Which Cloud Features Best Support Remote Working?
Top 3 Customer Onboarding Metrics You Should Be Tracking
Mobility Restrictions? Here’s How to Prepare for Remote Work
VCC Live Raises $2.4 Million to Expand Services
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Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
eBook: Rethink Your Contact Centre Training
Guide: How to Foster a Digitally Mature Mindset for CX Excellence
Upcoming Events
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Tue 23 Apr 2024
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Tue 23 Apr 2024
Latest Insights
Combine Social Media and CX to Listen and Respond to Customers
A Guide to Contact Centre Sentiment Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
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Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?