Articles - Voice of the Customer

Customer feedback and review

Beyond Post-Call Surveys: Understanding VoC

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Key Performance Indicators (KPIs) Are Damaging Employee Engagement

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An Introduction to… Post-Call Surveys

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15 Ways Contact Centre Technology Can Help Address Inefficiencies

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Why Cutting Customer Service Budgets Is a False Economy

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What Is an After-Call Survey?

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Voice of Customer Analytics: Everything You Need to Know

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How to Improve Your Customer Journey Mapping

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How Often You Should Seek Customer Feedback

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

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How to Create the Best Customer Service Survey – With Examples

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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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5 Steps to Creating a Customer Journey Map

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3 Ways VoC Insights Can Drive Business Impact

14 Successful Initiatives From FatFace’s Contact Centre

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Customer Service Feedback: How to Perfect Your Strategy

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Customer Service Surveys – Bringing Sanity to the Survey

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11 Best Practices for a Voice of the Customer Survey

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Are You Embracing the Potential of Unstructured VoC Data?

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5 Places to Source Great Customer Feedback

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Understanding True CX With Conversational Analytics

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Getting Started With Using Unstructured VoC Data