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Articles - Voice of the Customer
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RECENT
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Contact Centre Technology Trends
Call Centre Software: What Should You Be Looking Out For?
12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
How Tech Companies Can Use Customer Insights
An Introduction to… Voice of the Customer Technology
How to Use VOC to Turn Negatives Into a Force for Good
Recorded Webinar: The Voice of the Customer
Why Cutting Customer Service Budgets Is a False Economy
Customer Service Surveys – Bringing Sanity to the Survey
Missing Opportunities With Voice of the Customer Data
14 Successful Initiatives From FatFace’s Contact Centre
Q&A With Product Designers About the Value of Listening to Customers
Understanding True CX With Conversational Analytics
20 Smart Ideas to Improve Your Voice of the Customer Programme
15 Ways Contact Centre Technology Can Help Address Inefficiencies
19 Reasons Why Collecting Customer Feedback Is Important for Your Organization
3 Ways VoC Insights Can Drive Business Impact
How Do I.. Capture the Voice of the Customer?
Recorded Webinar: How to Better Understand the Voice of the Customer
Unlocking VOC Insights With AI-Driven Call Categorization
Beyond Post-Call Surveys: Understanding VoC
Previous
Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?