Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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The robot in the future, 3D rendering.
Zoom Releases Major Enhancements to Its CX Platform
2 hands shaking
Zoom Partners with Google to Power Next-Gen AI Tools
Human and robot joining 2 puzzle pieces together
New Research Highlights the Challenges of Future-Proofing
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Vector illustration, customer service, chatbot hotline operator
5 Steps to Greatness With Contact Centre AI
Zoom CX EMEA Summit 6th May
Zoom CX EMEA Summit 2026
University graduates in their caps and gowns
Case Study: UC Riverside Modernizes Campus Communications With Zoom
Ai in banking concept with a robot holding a coin and a piggy bank
Banking on the Power of AI Agents in Customer Experience
Zoom Scale Up Summit 22nd April 2026
Zoom Scale-Up Summit
A person using a digital calendar to manage schedule
Where Self-Service Scheduling Tools Have the Biggest Impact
A hand placing cogs - technology adoption and implementation concept
Don’t Let Tech Adoption Be an Afterthought
House with the word risk in blocks and a group of blocks falling
Case Study: Amynta Group Boosts FCR With Zoom
Floating stairs in a house
Case Study: Viewrail Achieves a 70% Self-Service Rate With Zoom
Robot hand holding a stethoscope
AI in Healthcare: Delivering Smarter Care With a Personal Feel
Customer service on digital channel illustration
Ways to Boost Customer Loyalty in a Digital World
Contemporary art collage showing a hand holding a credit card,
Case Study: Capital One Enables Hybrid Collaboration With Zoom
Person holding a pen and holding a clip board
76 Customer Service Survey Questions to Help You Excel at CSAT
People working remotely concept
Get the Best Out of Your Hybrid Agents
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
Storage units inside building.
Case Study: National Storage Unifies 250+ Centres With Zoom
Performance measurements concept
What Is Contact Centre Quality Management? Key Processes, Tools, and Best Practices
View of empty office
What Is Hot Desking? Types, Benefits, and How to Make It Work
Person using a DIY machine
Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
3D Robot with a call centre headset on and a speech bubble out the top
The Power of AI Self-Service: Benefits and Best Practices

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