Articles - Zoom

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Innovations that make the contact centre better webinar featured image
Recorded Webinar: Innovations That Make the Contact Centre Better
Smiling call centre agent
Case Study: Convera Transforms Employee Engagement with Zoom
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What Not to Miss at CCW Berlin 2025
Headphone icon in lightbulb - contact centre innovation concept
Best Practice for Contact Centre Innovation
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
Customer Experience & Contact Center Forum October 2025
Customer Experience & Contact Center Forum – Arizona
Digital chatbot robot
97% of Customer Queries Resolved by Zoom’s Virtual Assistant
Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Contact centre agent typing on a computer
Zoom Expands onto the AWS Marketplace
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Zoomtopia 2024 – A New Era of Contact Centre Excellence?
Launch concept with rocket and person
Zoom Launches WEM Suite for Contact Centre Teams
Hand holding globe with connected network
Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant
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Zoom Announces CX Suite Enhancements
Rocket Take-off and Released from Digital Tablet to Space - app launch concept
Zoom’s Newest Innovation Propels Company Into New World
AI and human handshake - ai companion concept
Zoom Milestone as AI Generates Over 5 Million Meeting Summaries
A globe and color notes with the word Hello in different languages
Zoom Levels Up AI Companion With Expanded Language Support
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Zoom Takes the Spotlight for Setting New Standards
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Zoom Boom Continues With Latest Expansion
Hands holding cogs together - teamwork concept
Zoom’s Collaboration Platform Reimagines Teamwork
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Zoom Workplace Makes It Easier to Connect
two lightbulbs with a person jumping from one to the other
Workvivo by Zoom Named Preferred Migration Partner
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Zoom Doubles Down on Security as Threat Landscape Evolves
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Zoom AI Companion Helps People Stay Connected on the Go
Hand of Humanoid AI Robot activates the system
Zoom Contact Center Announces New Government Authorization

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Webinar Replay: Innovations that Make the Contact Centre Better
 
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