Articles - Zoom

Discover and explore our Zoom content collection, including articles, blogs, news stories, case studies, resources and more.

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New Research Highlights the Challenges of Future-Proofing
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Zoom Partners with Google to Power Next-Gen AI Tools
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Zoom Releases Major Enhancements to Its CX Platform
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ISG’s 2025 Buyers Guide for Contact Centers
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What Not to Miss at Contact Centre Expo 2025
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Zoom to Acquire Bonsai to Expand Small Business Capabilities
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Zoom Expands Into Hiring With BrightHire Acquisition
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Zoom and ArvatoConnect Announce a Strategic Partnership
2026 Contact Centre Predictions
Top Contact Centre Predictions for 2026
A red note with handwriting BUILD RAPPORT
New Ways to Help Agents Build Rapport
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Zoom Earns 2025 Global AWS Partner Award
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Zoom Launches AI Companion 3.0 With New Agentic Capabilities
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What Is a Softphone? Benefits + How It Works
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What Is Call Routing? How It Works, Benefits, and Types
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Why Your Phone Should Do More Than Just Ring
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The Power of AI Self-Service: Benefits and Best Practices
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Case Study: Cricut Reduced Abandonment Rates by 90% With Zoom
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What Is Hot Desking? Types, Benefits, and How to Make It Work
Performance measurements concept
What Is Contact Centre Quality Management? Key Processes, Tools, and Best Practices
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Case Study: National Storage Unifies 250+ Centres With Zoom
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Case Study: UC Riverside Modernizes Campus Communications With Zoom
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Get the Best Out of Your Hybrid Agents
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76 Customer Service Survey Questions to Help You Excel at CSAT
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Case Study: Capital One Enables Hybrid Collaboration With Zoom

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