Articles - Zoom

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2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
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Zoom Secures Largest-Ever Contact Centre Deal
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Zoom’s EMEA CX Vision: Expectations, Efficiency, and Effortlessness
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The Future of Healthcare – 5 Innovative Solutions in Action
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Our Top Webinars of 2024
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Two Giants Meet – Zoom and Avaya Join Forces
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2024 Survey Report: What Contact Centres Are Doing Right Now
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Case Study: Iress Reduces Operational Costs With Zoom
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Zoom Introduces New Features Across its Workplace Platform
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Workvivo by Zoom Debuts New AI Tool
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What Is an Auto Attendant, and How Does It Work?
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25 Call Centre Best Practices for Management, CX, and More
Customer Experience Live Show Asia 2025
Customer Experience Live Show Asia 2025
Contact Centre Show Asia 2025
Contact Centre Show Asia 2025
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What is Omnichannel Customer Service?
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Zoom and ServiceNow Partner to Streamline Customer and IT Service Operations
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5 Steps to Greatness With Contact Centre AI
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What Not to Miss at Customer Contact Week Las Vegas 2025
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New Research Highlights the Challenges of Future-Proofing
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Zoom Partners with Google to Power Next-Gen AI Tools
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Zoom Releases Major Enhancements to Its CX Platform
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What Not to Miss at Call & Contact Centre Expo 2024
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Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
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What Not to Miss at Enterprise Connect 2025

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2024 Edition)
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Webinar Replay: Innovations that Make the Contact Centre Better
 
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