Talkdesk has launched the Higher Education Experience Cloud, a new solution designed to help colleges and universities modernize and connect student, parent, and alumni services.
Built on the Talkdesk Customer Experience Automation (CXA) platform, the offering is said to combine agentic AI, automation, and pre-configured workflows to streamline interactions across the academic lifecycle-from admissions and financial aid to IT support and alumni engagement.
The platform integrates with key systems such as SIS, CRM, ITSM, and LMS tools to provide unified data access.
It also supports multiple communication channels, multilingual service, and compliance with FERPA and other education privacy standards.
The Higher Education Experience Cloud joins other recent industry-specific launches from Talkdesk, including solutions for utilities and residential services.
“Institutions are under pressure to operate with greater efficiency while improving the student experience. Talkdesk Higher Education Experience Cloud accelerates modernized service deployment for quicker time to value and enables the high service level students expect,” said Tiago Paiva, chief executive officer and founder of Talkdesk.
“We’re helping universities and colleges easily reap the benefits of agentic AI to orchestrate the entire service journey, be it proactive outreach or real-time self-service resolution, from application through to post-graduation.”
For more information about Talkdesk - visit the Talkdesk Website
About Talkdesk
Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Find out more about Talkdesk
Author: Hannah Swankie
Reviewed by: Jo Robinson
Published On: 27th Oct 2025
Read more about - Latest News, Talkdesk
