The Majority of Contact Centres Distinguish an Agent Rating of 4 from a 5 307 Filed under - Archived Content, Polls More participants in our poll, 37%, said that they did distinguish the difference between a customer rating of four versus a five, when scoring an agent, than those who do not, 35%. This was disregarding the 28% of contact centre professionals surveyed who answered “Not Sure”. One contact centre that we know of even phones up any customer that rated an agent as anything less than the highest number possible, to find out what more the company could have done. Poll – “Do you distinguish the difference between why a customer rated your agent a 4 versus a 5?” – answers Yes – 37% No – 35% Not Sure – 28% Source: Call Centre Helper Webinar Poll – The Right Words and Phrases to Use With a Customer Sample size – 97 Date: February 2017 Author: Robyn Coppell Published On: 17th Mar 2017 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter