Training Cheat Sheet – Influence


This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

  • Use a range of influence techniques to achieve objectives
  • Explain the difference between impact and influence
  • Confidently influence at all levels

Click here to download the Influence sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of Call Centre Connect

Published On: 1st Oct 2013 - Last modified: 11th May 2021
Read more about - Essential Call Centre Tools, ,

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1 Comment
  1. I’m new to the call center world, can anyone tell me what the hourly dollar benchmark is to run an efficent call centre?

    Tanya 29 Oct at 2:26 am
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