Training Cheat Sheet – Influence

This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

• Use a range of influence techniques to achieve objectives
• Explain the difference between impact and influence
• Confidently influence at all levels

Click here to download the Influence sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

The other modules are also available to view:

• Handling Difficult Customers
• Effective Questioning
• Emotional Intelligence
• Closing Techniques
• Effective Sales Questioning
• Handling Customer Objections
• Building great rapport
• Coaching
• Creating Advocates
• Influence
• Managing Performance
• Motivating Teams