Essential Call Centre Tools

Training Cheat Sheet – Influence

Published On: 1st Oct 2013 10:24

This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

Use a range of influence techniques to achieve objectives
Explain the difference between impact and influence
Confidently influence at all levels

Click here to download the Influence sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

Training Cheat Sheet – Influence in Printable Word Format
Version:	3
Date Added:	8th June 2022
File Type:	.docx
File Size:	24 KB
Category:	Tools
Download Link:	Download

The other modules are also available to view:

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Training Cheat Sheet – Influence

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