Training Cheat Sheet – Influence

flying books
10,935

This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

  • Use a range of influence techniques to achieve objectives
  • Explain the difference between impact and influence
  • Confidently influence at all levels

Click here to download the Influence sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

teal book
Training Cheat Sheet – Influence in Printable Word Format
Version: 3
Date Added: 8th June 2022
File Type: .docx
File Size: 24 KB
Category: Tools
Download Link: Download

The other modules are also available to view:

Author: Jo Robinson

Published On: 1st Oct 2013 - Last modified: 7th Dec 2023
Read more about - Essential Call Centre Tools, , , , ,

Follow Us on LinkedIn

Recommended Articles

A notebook and pen - training cheat sheet for handling difficult customers
Training Cheat Sheet - Handling Difficult Customers
holding up book
Training Cheat Sheet - Effective Questioning
Training Cheat Sheet – Handling Customer Objections
hands in
Training Cheat Sheet – Motivating Teams
1 Comment
  • I’m new to the call center world, can anyone tell me what the hourly dollar benchmark is to run an efficent call centre?

    Tanya 29 Oct at 02:26