This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.
This training will help you to:
- Use a range of influence techniques to achieve objectives
- Explain the difference between impact and influence
- Confidently influence at all levels
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect
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