Training Cheat Sheet – Influence


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This week we bring you the fourth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

  • Use a range of influence techniques to achieve objectives
  • Explain the difference between impact and influence
  • Confidently influence at all levels

Click here to download the Influence sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

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Training Cheat Sheet – Influence in Printable Word Format
Version: 3
Date Added: 8th June 2022
File Type: .docx
File Size: 24 KB
Category: Tools
Download Link: Download

The other modules are also available to view:

Published On: 1st Oct 2013 - Last modified: 15th Jun 2022
Read more about - Essential Call Centre Tools, , , ,


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1 Comment
  • I’m new to the call center world, can anyone tell me what the hourly dollar benchmark is to run an efficent call centre?

    Tanya 29 Oct at 2:26 am
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