This week we bring you another cheat sheet in a new series of downloadable training materials.
This training will help you to
- Clarify customer concerns
- Deal with them and build the trust
- Make sure the customer is happy to buy
Click here to download the Handling Customer Objections Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
These have all been kindly supplied by Rob Wilkinson.