Training Cheat Sheet – Managing Performance

This week we bring you the fifth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

• Set meaningful objectives
• Give effective feedback
• Build successful plans to improve performance

Click here to download the Managing Performance sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

The other modules are also available to view:

• Handling Difficult Customers
• Effective Questioning
• Emotional Intelligence
• Closing Techniques
• Effective Sales Questioning
• Handling Customer Objections
• Building Great Rapport
• Coaching
• Creating Advocates
• Influence
• Managing Performance
• Motivating Teams