Training Cheat Sheet – Managing Performance

This week we bring you the fifth cheat sheet in our latest series of downloadable training materials.

This training will help you to:

• Set meaningful objectives
• Give effective feedback
• Build successful plans to improve performance

Click here to download the Managing Performance sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of Call Centre Connect