This week we bring you the fifth cheat sheet in our latest series of downloadable training materials.
This training will help you to:
- Set meaningful objectives
- Give effective feedback
- Build successful plans to improve performance
Click here to download the Managing Performance sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect
