This week we bring you the first cheat sheet in a new series of downloadable training materials.
This training will help you to
- Build rapport
- Inspire customer confidence
- Adjust your style to match your customer
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
These have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk