Training Cheat Sheet – Building great rapport


This week we bring you the first cheat sheet in a new series of downloadable training materials.

This training will help you to

  • Build rapport
  • Inspire customer confidence
  • Adjust your style to match your customer

Click here to download the Building Great Rapport cheat sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

These have all been kindly supplied by Rob Wilkinson of

Published On: 13th Mar 2013 - Last modified: 18th Aug 2016

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