Training Cheat Sheet – Building great rapport

This week we bring you the first cheat sheet in a new series of downloadable training materials.

This training will help you to

• Build rapport
• Inspire customer confidence
• Adjust your style to match your customer

Click here to download the Building Great Rapport cheat sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

These have all been kindly supplied by Rob Wilkinson