This week we bring you the first cheat sheet in a new series of downloadable training materials.
This training will help you to
- Build rapport
- Inspire customer confidence
- Adjust your style to match your customer
Click here to download the Building Great Rapport cheat sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view: