Training Cheat Sheet – Effective Questioning


blue-book being read

This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.    

This training module will help you to :

  • Use a variety of question types
  • Add more structure to your questions
  • Listen properly
  • Summarise customer issues and avoid call-backs

Click here to download the Effective Questioning Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

Click to read the first module on Handling Difficult Customers.

This has kindly been supplied by Rob Wilkinson of Call Centre Connect

Published On: 4th Jan 2012 - Last modified: 22nd Mar 2017
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1 Comment
  1. Thanks for the articles.

    NOTE: The “Call Centre Connect” link is OK, the “Call Centre Training” link is OK,

    BUT the other links are closed????????

    Glyn Davies 31 Jan at 12:23 pm
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