This training module will help you to :
- Use a variety of question types
- Add more structure to your questions
- Listen properly
- Summarise customer issues and avoid call-backs
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
Click to read the first module on Handling Difficult Customers.
This has kindly been supplied by Rob Wilkinson of Call Centre Connect