This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.
This training module will help you to :
- Use a variety of question types
- Add more structure to your questions
- Listen properly
- Summarise customer issues and avoid call-backs
Click here to download the Effective Questioning Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
- Handling Difficult Customers
- Effective Questioning
- Emotional Intelligence
- Closing Techniques
- Effective Sales Questioning
- Handling Customer Objections
- Building Great Rapport
- Coaching
- Creating Advocates
- Influence
- Managing Performance
- Motivating Teams
Author: Jo Robinson
Reviewed by: Megan Jones
Published On: 4th Jan 2012 - Last modified: 12th Aug 2025
Read more about - Essential Call Centre Tools, Customer Experience (CX), Customer Service, Free Downloads, Questioning Techniques, Rob Wilkinson, Staffing, Training and Coaching
Thanks for the articles.
NOTE: The “Call Centre Connect” link is OK, the “Call Centre Training” link is OK,
BUT the other links are closed????????