Training Cheat Sheet – Effective Questioning Related Articles Training Cheat Sheet - Effective Sales Questioning Training Cheat Sheet - Handling Difficult Customers Training Cheat Sheet – Managing Performance Training Cheat Sheet – Handling Customer Objections © sebra - Adobe Stock - 206081446 46,625 Filed under - Essential Call Centre Tools, Cheat Sheet, Customer Service, CX, Downloads, Printable, Questioning Techniques, Rob Wilkinson, Staffing, Training This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques. This training module will help you to : Use a variety of question types Add more structure to your questions Listen properly Summarise customer issues and avoid call-backs Click here to download the Effective Questioning Cheat Sheet. These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre. This has kindly been supplied by Rob Wilkinson Training Cheat Sheet – Effective Questioning in Printable Word Format Version: 3 Date Added: 8th June 2022 File Type: .docx File Size: 109 KB Category: Tools Download Link: Download The other modules are also available to view: Handling Difficult Customers Effective Questioning Emotional Intelligence Closing Techniques Effective Sales Questioning Handling Customer Objections Building Great Rapport Coaching Creating Advocates Influence Managing Performance Motivating Teams Author: Jo Robinson Reviewed by: Megan Jones Published On: 4th Jan 2012 - Last modified: 4th Apr 2024 Read more about - Essential Call Centre Tools, Cheat Sheet, Customer Service, CX, Downloads, Printable, Questioning Techniques, Rob Wilkinson, Staffing, Training Recommended Articles Training Cheat Sheet - Effective Sales Questioning Training Cheat Sheet - Handling Difficult Customers Training Cheat Sheet – Managing Performance Training Cheat Sheet – Handling Customer Objections Related Reports eBook: Five Trendsetters in CX Innovation eBook: Customer Success Stories 2024 White Paper: How to Drive Business Improvements with Customer Insights Report: Customer Experience Horizons 1 Comment Thanks for the articles. NOTE: The “Call Centre Connect” link is OK, the “Call Centre Training” link is OK, BUT the other links are closed???????? Glyn Davies 31 Jan at 12:23 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter