Training Cheat Sheet – Effective Questioning


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This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.    

This training module will help you to :

  • Use a variety of question types
  • Add more structure to your questions
  • Listen properly
  • Summarise customer issues and avoid call-backs

Click here to download the Effective Questioning Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

yellow book
Training Cheat Sheet – Effective Questioning in Printable Word Format
Version: 3
Date Added: 8th June 2022
File Type: .docx
File Size: 109 KB
Category: Tools
Download Link: Download

The other modules are also available to view:

Published On: 4th Jan 2012 - Last modified: 15th Jun 2022
Read more about - Essential Call Centre Tools, , , , , , , ,


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1 Comment
  • Thanks for the articles.

    NOTE: The “Call Centre Connect” link is OK, the “Call Centre Training” link is OK,

    BUT the other links are closed????????

    Glyn Davies 31 Jan at 12:23
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