This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.
This training module will help you to :
- Use a variety of question types
- Add more structure to your questions
- Listen properly
- Summarise customer issues and avoid call-backs
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view: