Training Cheat Sheet – Effective Questioning

holding up book

This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.    

This training module will help you to :

  • Use a variety of question types
  • Add more structure to your questions
  • Listen properly
  • Summarise customer issues and avoid call-backs

Click here to download the Effective Questioning Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

yellow book
Training Cheat Sheet – Effective Questioning in Printable Word Format
Version: 3
Date Added: 8th June 2022
File Type: .docx
File Size: 109 KB
Category: Tools
Download Link: Download

The other modules are also available to view:

Author: Jo Robinson
Reviewed by: Megan Jones

Published On: 4th Jan 2012 - Last modified: 4th Apr 2024
Read more about - Essential Call Centre Tools, , , , , , , , ,

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1 Comment
  • Thanks for the articles.

    NOTE: The “Call Centre Connect” link is OK, the “Call Centre Training” link is OK,

    BUT the other links are closed????????

    Glyn Davies 31 Jan at 12:23