Essential Call Centre Tools

Training Cheat Sheet – Effective Questioning

Published On: 4th Jan 2012 11:14

This week we launch the second cheat sheet in the series of downloadable training materials on Effective Questioning Techniques.

This training module will help you to :

Use a variety of question types
Add more structure to your questions
Listen properly
Summarise customer issues and avoid call-backs

Click here to download the Effective Questioning Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

Training Cheat Sheet – Effective Questioning in Printable Word Format
Version:	3
Date Added:	8th June 2022
File Type:	.docx
File Size:	109 KB
Category:	Tools
Download Link:	Download

The other modules are also available to view:

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Training Cheat Sheet – Effective Questioning

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