Training Cheat Sheet – Creating Advocates


This week we bring you the third cheat sheet in our latest series of downloadable training materials.

This training will help you to

  • Add value to routine calls
  • Convert disappointed customers
  • Identify “nice touches”

Click here to download the Creating Advocates sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of

Published On: 22nd May 2013 - Last modified: 18th Aug 2016

Read more about -
Tools , , ,

Leave a Comment
Leave a Comment

Your email address will not be published. Required fields are marked *