This week we bring you the third cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Add value to routine calls
- Convert disappointed customers
- Identify “nice touches”
Click here to download the Creating Advocates sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect
Published On: 22nd May 2013 - Last modified: 24th May 2017
Read more about - Essential Call Centre Tools , Downloads, Training
Recommended Articles
Leave a Comment
Latest Related Articles
Ask a Question
& Find an Answer
Get answers from the Call Centre Helper community on your most difficult challenges
RT @synteccontact: Why Staples says CardEasy was the perfect fit for #PCI compliance in its contact centres #cctr #paysec #pcidss https://t…
RT @rostrvm: When XLN Telecom wanted more than just an out-of-the-box dialler, they chose rostrvm https://t.co/2dcaGufUq9 @XLNBusiness #CCT…
