This week we bring you the third cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Add value to routine calls
- Convert disappointed customers
- Identify “nice touches”
Click here to download the Creating Advocates sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect
Published On: 22nd May 2013 - Last modified: 7th Apr 2021
Read more about - Essential Call Centre Tools, Cheat Sheet, Downloads, Training
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