This week we bring you the third cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Add value to routine calls
- Convert disappointed customers
- Identify “nice touches”
Click here to download the Creating Advocates sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
