Training Cheat Sheet – Creating Advocates

This week we bring you the third cheat sheet in our latest series of downloadable training materials.

This training will help you to

• Add value to routine calls
• Convert disappointed customers
• Identify “nice touches”

Click here to download the Creating Advocates sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of Call Centre Connect