This week we bring you the third cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Add value to routine calls
- Convert disappointed customers
- Identify “nice touches”
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of CallCentreConnect.co.uk