This week we bring you the second cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Structure your coaching
- Identify steps to create a coaching culture
- Create a range of useful coaching questions
Click here to download the Coaching cheat sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect