This week we bring you the second cheat sheet in our latest series of downloadable training materials.
This training will help you to
- Structure your coaching
- Identify steps to create a coaching culture
- Create a range of useful coaching questions
Click here to download the Coaching cheat sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
