Training Cheat Sheet – Coaching

This week we bring you the second cheat sheet in our latest series of downloadable training materials.

This training will help you to

  • Structure your coaching
  • Identify steps to create a coaching culture
  • Create a range of useful coaching questions

Click here to download the Coaching cheat sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

They have all been kindly supplied by Rob Wilkinson of Call Centre Connect

Published On: 24th Apr 2013 - Last modified: 6th Aug 2020
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