This week we bring you the final cheat sheet in our fourth series of downloadable training materials.
This training will help you to:
- Identify what motivates people.
- Identify why people can become demotivated and how this can be avoided.
- Create plans to achieve short- and medium-term targets.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
They have all been kindly supplied by Rob Wilkinson of Call Centre Connect