This week we bring you the final cheat sheet in our fourth series of downloadable training materials.
This training will help you to:
- Identify what motivates people.
- Identify why people can become demotivated and how this can be avoided.
- Create plans to achieve short- and medium-term targets.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view: