This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.
This training module will help you to:
- Recognise and manage your own emotions
- Motivate yourself
- Recognise and understand the emotions of others
- Manager the emotions of others
Click here to download the Emotional Intelligence Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
The other two modules are also available to view:
These have all been kindly supplied by Rob Wilkinson
Published On: 18th Jan 2012 - Last modified: 6th Aug 2020
Read more about - Essential Call Centre Tools, Angry Customers, Call Handling, Cheat Sheet, Customer Experience, Downloads, Empathy, Staffing, Training
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i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person.
thank you very much!:)
Great info! Thanks a lot!
Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle!
Very nice