Training Cheat Sheet – Emotional Intelligence

This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.    

This training module will help you to:

• Recognise and manage your own emotions
• Motivate yourself
• Recognise and understand the emotions of others
• Manager the emotions of others

Click here to download the Emotional Intelligence Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

The other modules are also available to view:

• Handling Difficult Customers
• Effective Questioning
• Emotional Intelligence
• Closing Techniques
• Effective Sales Questioning
• Handling Customer Objections
• Building Great Rapport
• Coaching
• Creating Advocates
• Influence
• Managing Performance
• Motivating Teams