Essential Call Centre Tools

Training Cheat Sheet – Emotional Intelligence

Published On: 18th Jan 2012 11:20

This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.

This training module will help you to:

Recognise and manage your own emotions
Motivate yourself
Recognise and understand the emotions of others
Manager the emotions of others

Click here to download the Emotional Intelligence Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

Training Cheat Sheet – Emotional Intelligence in Printable Word Format
Version:	4
Date Added:	8th June 2022
File Type:	.docx
File Size:	34 KB
Category:	Tools
Download Link:	Download

The other modules are also available to view:

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Training Cheat Sheet – Emotional Intelligence

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