Training Cheat Sheet – Emotional Intelligence


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This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.    

This training module will help you to:

  • Recognise and manage your own emotions
  • Motivate yourself
  • Recognise and understand the emotions of others
  • Manager the emotions of others

Click here to download the Emotional Intelligence Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

This has kindly been supplied by Rob Wilkinson

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Training Cheat Sheet – Emotional Intelligence in Printable Word Format
Version: 4
Date Added: 8th June 2022
File Type: .docx
File Size: 34 KB
Category: Tools
Download Link: Download

The other modules are also available to view:

Published On: 18th Jan 2012 - Last modified: 15th Jun 2022
Read more about - Essential Call Centre Tools, , , , , , , , ,


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4 Comments
  • i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person.
    thank you very much!:)

    Debbie 12 Dec at 13:10
  • Great info! Thanks a lot!

    Ed R. 10 Feb at 03:49
  • Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle!

    Lorraine 22 Jul at 12:02
  • Very nice

    Khalid 13 Feb at 19:56
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