Training Cheat Sheet – Emotional Intelligence


This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.    

This training module will help you to:

  • Recognise and manage your own emotions
  • Motivate yourself
  • Recognise and understand the emotions of others
  • Manager the emotions of others

Click here to download the Emotional Intelligence Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

The other two modules are also available to view:

These have all been kindly supplied by Rob Wilkinson

Published On: 18th Jan 2012 - Last modified: 6th Aug 2020
Read more about - Essential Call Centre Tools, , , , , , , ,

Recommended Articles

A photo of someone holding the letters "EQ"
Emotional Intelligence FAQs Answered by an Expert
How to Build an Emotional Connection with Customers
A photo of paint splashes on a drawing of a human brain
Creating Memorable Customer Experiences With Emotional Intelligence
  • i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person.
    thank you very much!:)

    Debbie 12 Dec at 1:10 pm
  • Great info! Thanks a lot!

    Ed R. 10 Feb at 3:49 am
  • Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle!

    Lorraine 22 Jul at 12:02 pm
  • Very nice

    Khalid 13 Feb at 7:56 pm
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.