Training Cheat Sheet – Emotional Intelligence

This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.    

This training module will help you to:

• Recognise and manage your own emotions
• Motivate yourself
• Recognise and understand the emotions of others
• Manager the emotions of others

Click here to download the Emotional Intelligence Cheat Sheet.

These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.

The other two modules are also available to view:

• Handling Difficult Customers.
• Effective Questioning.

These have all been kindly supplied by Rob Wilkinson