This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.
This training module will help you to:
- Recognise and manage your own emotions
- Motivate yourself
- Recognise and understand the emotions of others
- Manager the emotions of others
Click here to download the Emotional Intelligence Cheat Sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
i’m currently doing a course in call centre operations, and your material has helped me so much in understand the relationship between customer and sales person.
thank you very much!:)
Great info! Thanks a lot!
Fantastic and I liked the way each section was broken down and real examples of questions rather than just waffle!
Very nice