This week we launch the final cheat sheet in the series of downloadable training materials on Emotional Intelligence.
This training module will help you to:
- Recognise and manage your own emotions
- Motivate yourself
- Recognise and understand the emotions of others
- Manager the emotions of others
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
The other two modules are also available to view:
These have all been kindly supplied by Rob Wilkinson