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Articles - Miranda Cain

Miranda Cain, Managing Director, Elv-8 Performance

Connect with Miranda on LinkedIn

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The Top 20 Webinars

10 ways to improve employee engagement featured image

Recorded Webinar: 10 Ways to Improve Employee Engagement

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Coaching Talkative Advisors to Provide Better Customer Service

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Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques

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Editor's Pick

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

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