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Articles - Miranda Cain
Miranda Cain, Managing Director, Elv-8 Performance
Connect with Miranda on LinkedIn
RECENT
POPULAR
Recorded Webinar: 10 Ways to Improve Employee Engagement
Coaching Talkative Advisors to Provide Better Customer Service
Recorded Webinar: 5 Sure-Fire Quality Monitoring Techniques
Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
eBook: Empowering WFM with AI
Upcoming Events
UK Customer Connect 2024 – Newbury Racecourse
Thu 09 May 2024
Managing Work-Life Balance for Productivity Gains – Webinar
Thu 09 May 2024
Latest Insights
Harness Customer Insights in the Age of Data Overload
Practical Solutions for Public Sector Contact Centres on a Budget
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
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