COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Recorded Webinar: Emerging Technologies to Engage with Consumers


There are new exciting Customer Technologies that are just about to hit the mainstream. But with all the hype about Artificial Intelligence they have not been getting a lot of airplay.

In this webinar we look at Emerging Customer Technologies and how they will impact the Contact Centre.

Topics Discussed

  • Artificial Intelligence
  • Predictive Analytics
  • Chatbots
  • Robotic Process Automation
  • The Internet of Things
  • Natural Language Processing
  • Customer Engagement Platforms
  • Questions and Answers from the Audience

    Panellists

    Richard Snow- Headshot
    Richard Snow
    Ventana Research
    Tracy Hendy- Headshot
    Tracy Hendy
    Puzzel
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.