Recorded Webinar: Emerging Technologies to Engage with Consumers

There are new exciting Customer Technologies that are just about to hit the mainstream. But with all the hype about Artificial Intelligence they have not been getting a lot of airplay.

In this webinar we look at Emerging Customer Technologies and how they will impact the Contact Centre.

Topics Discussed

  • Artificial Intelligence
  • Predictive Analytics
  • Chatbots
  • Robotic Process Automation
  • The Internet of Things
  • Natural Language Processing
  • Customer Engagement Platforms
  • Questions and Answers from the Audience


    Richard Snow- Headshot
    Richard Snow
    Ventana Research
    Tracy Hendy- Headshot
    Tracy Hendy
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Puzzel

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