There are new exciting Customer Technologies that are just about to hit the mainstream. But with all the hype about Artificial Intelligence they have not been getting a lot of airplay.
In this webinar we looked at Emerging Customer Technologies and how they will impact the Contact Centre.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Richard Snow, Ventana Research
Topics to be discussed
- Artificial Intelligence
- Predictive Analytics
- Chatbots
- Robotic Process Automation
- The Internet of Things
- Natural Language Processing
- Customer Engagement Platforms
- Questions and Answers from the Audience
- Winning tip – “ChatBot for us also helps to make people aware that they can self serve on the website” thanks to Sarah.
Original Webinar date: Thursday 1st February 2018
Author: Rachael Trickey
Published On: 26th Jan 2018 - Last modified: 15th Aug 2022
Read more about - Archived Content, Puzzel
