Recorded Webinar: Emerging Technologies to Engage with Consumers 515 Filed under - Archived Content, Puzzel There are new exciting Customer Technologies that are just about to hit the mainstream. But with all the hype about Artificial Intelligence they have not been getting a lot of airplay. In this webinar we looked at Emerging Customer Technologies and how they will impact the Contact Centre. Agenda Introductions – Jonty Pearce, Call Centre Helper Richard Snow, Ventana Research Topics to be discussed Artificial Intelligence Predictive Analytics Chatbots Robotic Process Automation The Internet of Things Natural Language Processing Customer Engagement Platforms Questions and Answers from the Audience Winning tip – “ChatBot for us also helps to make people aware that they can self serve on the website” thanks to Sarah. Original Webinar date: Thursday 1st February 2018 Author: Rachael Trickey Published On: 26th Jan 2018 - Last modified: 15th Aug 2022 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter