Date: Thursday 15th January 2026 | 2pm (UK time)
Location: Virtual
With the use of AI fast becoming business as usual in the contact centre, the conversation is shifting towards how it can give agents “superpowers” – not replace them.
That’s why, for many, the future is now about nurturing a symbiotic relationship between humans and technology. And those that are already getting that balance right are reaping the rewards!
Join this webinar where our panel of experts will be throwing out the myth that AI will be replacing humans and instead putting the spotlight on how it can enhance them – ultimately delivering faster, more personalized customer service.
Panellists:
- Guest speaker, TBC
- Guest speaker, TBC
- Xander Freeman, Call Centre Helper
Topics Discussed:
- Where augmentation trumps automation
- What best practice looks like in 2026
- How the DVLA now operates as a digital-first organization
- The increasing importance of data sovereignty
- What the latest Gartner MQ says about the market right now
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 28th Jul 2025 - Last modified: 30th Oct 2025
Read more about - Call and Contact Centre Events, Content Guru, Featured Webinar
