Webinar: How to Make Your Agents More Productive


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Webinar Date - Thursday 14th November 2019 at 14:00pm UK time

Click here to register

Reducing costs is a key objective in almost every contact centre, causing us to focus on agent productivity to increase efficiency, which is fine, as long as we do it in the right way.

We can’t target advisors on metrics such as Average Handling Times and occupancy in the hope of improving efficiency as it will either cause advisors to rush through calls or cause burnout.

So what can we do?

In this webinar, we’ll provide you with a number of key strategies to improve advisor productivity, without lowering quality or morale.

And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Daniel Ord- Headshot
Daniel Ord
OmniTouch International
Mike Murphy- Headshot
Mike Murphy
Genesys
Charlie Mitchell- Headshot
Charlie Mitchell
Call Centre Helper

Topics to be discussed

  • Redefining contact centre productivity
  • Effectiveness vs efficiency
  • Increasing productivity
  • Advisor motivation
  • Tools and systems
  • The role of technology
  • Top tips from the audience

Don't miss this webinar!

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This webinar is brought to you by Call Centre Helper and is sponsored by Genesys.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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