White Paper: The Impact of Call Centres and The Reasons Consumers Switch 172 Filed under - Archived Content, CallMiner White Paper Title: The CallMiner Index – Consumer Switching by Sector, the Reasons and the Impact of Call Centres British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions! This study looks at the essential practices every call centre should have in place to listen and engage appropriately to create a better customer experience. White Paper written by: CallMiner Author: Rachael Trickey Published On: 19th Feb 2019 - Last modified: 2nd Jan 2020 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter