White Paper: The Impact of Call Centres and The Reasons Consumers Switch
White Paper Title: The CallMiner Index – Consumer Switching by Sector, the Reasons and the Impact of Call Centres
British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions!
This study looks at the essential practices every call centre should have in place to listen and engage appropriately to create a better customer experience.
White Paper written by: CallMiner