White Paper: The Impact of Call Centres and The Reasons Consumers Switch

Callminer whitepaper: consumer switching by sector, the reasons and the impact of the call centres

White Paper Title: The CallMiner Index – Consumer Switching by Sector, the Reasons and the Impact of Call Centres
British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions!

This study looks at the essential practices every call centre should have in place to listen and engage appropriately to create a better customer experience.

White Paper written by: CallMiner

Published On: 19th Feb 2019 - Last modified: 2nd Jan 2020
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