Answers: What is the minimum number of staff required for a 24-hour call centre?
I would like to check on what is the minimum number of staff required for a 24-hour call centre with 2 staff per shift?
And what should the ideal hours be like? (based on a 40-hour work week)
E.g. 7am-4pm, 3pm-12midnight, 11pm-8am, etc.
Also, how do we plan for/handle scheduled annual leaves and unplanned sick leave or urgent leave?
20 Aug 2008 - Filed under Call Centre Answers
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