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Erlang Calculator v6 Featured Image
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
Group of people putting their hands in centre with the words assurance statements for customer service
The Top 10 Assurance Statements in Customer Service
Caption showing FTE - Full Time Equivalent
How to Calculate Required FTE for Inbound Call Volumes
Sneaky Tricks Employee Play concept with joker card
20 Sneaky Tricks That Call Centre Employees Play
Picture of angry person in sweater screaming at smartphone over red background
What to Say to an Angry Customer – With Example Words, Statements, and Phrases for Your Agents to Use
Person looking confused holding abacus
How to Work Out How Many Staff You Need in a Contact Centre
A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
Reassurance Statements for Customer service
Top 10 Ways to Reassure Your Customers
rapport on chalkboard
What Is Customer Rapport? And 15 Ways to Build It
A black calculator with pen on solid blue background with the erlang c formula
Erlang C Formula – Made Simple With an Easy Worked Example
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Blue, green and red plastic chips dice and Board games
Top 20 Motivational Games for the Contact Centre – Suitable for Office-Based Agents and Remote Workers
Image showing a woman calculating the number of agents required
How to Calculate the Number of Agents Required in a Contact Centre
Call centre worker looking at script and smiling
Design, Test, Review – How to Succeed With Positive Scripting in Customer Service
The Shrinkage Formula Article Image
What is Call Centre Shrinkage and How to Calculate It?
Management speak and jargon
Management Speak – 40 Words and Phrases That Make Your Team Cringe
Comic style hello with the words customer service greeting messages
10 Top-Notch Customer Service Greeting Examples
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Team Leader KPIs with wooden people and hand holding magnifying glass
9 Important Team Leader KPIs
Illustration of a funnel and question marks - with the words funnel questions
How to Use Funnel Questions – With Examples
Graphic of Good Words to Describe Yourself on a CV
The Top 50 Words to Describe Yourself on Your CV in 2024
Positive statement words including: smile, positive, thanks, pleasure, great, understanding, right, rapport,please,popular, certainly, understanding
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
Call Centre Power Words for Customer Service
The Big List of 100+ Power Words to Use in Customer Service
24 / 7 concept
What is the Minimum Number of Staff Required for a 24/7 Call Centre?
 
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