Recorded Webinar: The Contact Centre of the Future Related Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: 10 Ways to Improve Employee Engagement Recorded Webinar: Forecasting and Scheduling on Digital Channels 1,452 Filed under - Recorded Call Centre and Customer Experience Webinars, NICE CXone, Nicola Millard, Paul Weald, Tamsin Dollin Over the past 18 months, the contact centre has transformed at a faster rate than ever before and this transformation is not going to stop any time soon. So where are we heading and what can we expect the contact centre to look like in ten years’ time? We are here to answer this question, to help you plan ahead and make better decisions for your customers. Agenda Introductions – Rachael Trickey, Call Centre Helper Nicola Millard, BT Click here to view the slides Paul Weald, Contact Centre Innovator Click here to view the slides Tamsin Dollin, NICE inContact Click here to view the slides Topics Discussed How are customer expectations and preferences changing? How to stay ahead of other contact centres The future of recruiting and supporting advisors Where should you be looking to invest your time and budget? Top tips from the audience Winning tip – “We have to be aware doing multiple interactions at the same time, just because we can reduce the quality in one of the channels. Multitasking is not effective at all says recent studies.” thanks to Nelson2 Original Webinar date: 27th May 2021 Panellists Nicola Millard BT Paul Weald Contact Centre Innovator Tamsin Dollin NICE inContact Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by NICE CXone Author: Rachael Trickey Published On: 24th May 2021 - Last modified: 26th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, NICE CXone, Nicola Millard, Paul Weald, Tamsin Dollin Recommended Articles Recorded Webinar: Unlocking Contact Centre Emotional Intelligence Recorded Webinar: 7 Expert Ideas to Improve Capacity Planning Recorded Webinar: 10 Ways to Improve Employee Engagement Recorded Webinar: Forecasting and Scheduling on Digital Channels Related Reports Webinar Replay: Improving Contact Centre Efficiency White Paper: Why You Should Migrate Your Customer Experience Operations Recorded Webinar: Treating Vulnerable Customers Fairly Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter