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About Us
Articles by Guest Author
A selection of articles from contact centre industry experts
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11 Cloud Solutions to Streamline Your Operations
Don’t Drop the Omnichannel Baton and Win the CX Relay Race
Traditional Time-Off Management Sucks
Should Customer Service Leaders Fear ChatGPT?
Maximizing Customer Insights With Analytics
Contact Centre Technologies You Should Know About
Jabra Engage AI Integrates With storm’s Sentiment Analysis
Manager Insights: Your Secret AI Coaching Superpower
Odigo Awarded the EcoVadis Silver Medal
Are You Embracing the Potential of Unstructured VoC Data?
5 Must-Have Soft Skills for Call Centre Agents
The Real Costs of Doing Nothing
Beyond the Chatbot: Put AI to Work for Better CX
AI Microlearning: Agility and Scale for Frontline Training
Quickline Communications and Makepositive Collaborate
What I’ve Learned About Scaling Customer Support
MaxContact Featured in Gartner’s Market Guide
Investing in Technology is Essential for Local Government
Interview: Your Culture Is Killing Your CSAT
Consumers Returning to Assisted Channels
FCA Consumer Duty: What You Need to Know and How to Get Ready
Odigo Announces Chrome Enterprise Recommended Certification
Generative AI in Retail Customer Service
Harnessing the Benefits of Cloud Contact Centre Software
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Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
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eBook: 10 CX Trends Defining 2026
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Latest Blogs
What’s on CX Leaders’ Minds Right Now? Four Frontline Perspectives on the Future
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Featured Articles
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