Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer Related Articles Should Call Centre Agents Use Mobile Phones at Work? How Are Contact Centres Delivering Great CX? Top Tips for Social Customer Service How to Provide Great Social Customer Service 10,171 Filed under - Recorded Call Centre and Customer Experience Webinars, Customer Service, Lifesize, Social Media Join us for a free webinar on delivering great customer service to the mobile and social customer. In this webinar, we’ll outline how to engage customers online. Topics Discussed Adding social, mobile and chat channels to your voice and email teams How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat) Happy agents make happy customers The emerging ‘super customer service advisor’ Managing these new channels within the contact centre Proof points from Wokingham Borough Council and the Royal Mail Panellists Siobhan Payet LiveOps Simon Foot Ember Services Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize Author: Jo Robinson Published On: 4th Nov 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Customer Service, Lifesize, Social Media Recommended Articles Should Call Centre Agents Use Mobile Phones at Work? How Are Contact Centres Delivering Great CX? Top Tips for Social Customer Service How to Provide Great Social Customer Service Related Reports eBook: Generative AI and the Contact Center of the Future Webinar Replay: What Does an Excellent Customer Service Strategy Look Like eBook: Customer Success Stories 2024 Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter