Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer


Join us for a free webinar on delivering great customer service to the mobile and social customer.
In this webinar, we’ll outline how to engage customers online.

Topics Discussed

  • Adding social, mobile and chat channels to your voice and email teams
  • How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
  • Happy agents make happy customers
  • The emerging ‘super customer service advisor’
  • Managing these new channels within the contact centre
  • Proof points from Wokingham Borough Council and the Royal Mail


Siobhan Payet - Headshot
Siobhan Payet

Simon Foot - Headshot
Simon Foot
Ember Services

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 4th Nov 2013 - Last modified: 28th Feb 2023
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