Join us for a free webinar on delivering great customer service to the mobile and social customer.
In this webinar, we’ll outline how to engage customers online.
Topics Discussed
- Adding social, mobile and chat channels to your voice and email teams
- How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
- Happy agents make happy customers
- The emerging ‘super customer service advisor’
- Managing these new channels within the contact centre
- Proof points from Wokingham Borough Council and the Royal Mail
Panellists
Siobhan Payet
LiveOps
Simon Foot
Ember Services
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Lifesize
