Recorded Webinar: Delivering Great Customer Service to the Mobile and Social Customer

Join us for a free webinar on delivering great customer service to the mobile and social customer. In this webinar, we'll outline how to engage customers online.

Topics Discussed

• Adding social, mobile and chat channels to your voice and email teams
• How agents can ‘pivot’ from a public, social conversation to a private channel (e.g. voice, email or chat)
• Happy agents make happy customers

• The emerging ‘super customer service advisor’
• Managing these new channels within the contact centre
• Proof points from Wokingham Borough Council and the Royal Mail

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Serenova