Movers and Shakers – October 2014

This month we bring you news from Magnetic North, Ultra Communications, Syntec, Sabio, The Forum, NewVoiceMedia, Azzurri and Rostrvm.

Ultra Communications appoints CEO

Ultra Communications has appointed Justin Hamilton-Martin as Chief Executive Officer – to strengthen their existing management team ahead of a period of expected growth.

Justin Hamilton-Martin

“We are delighted to announce Justin’s appointment as part of our continued expansion,” said Robert Bates, Chairman at Ultra. “We are looking forward to a period of extensive growth as we continue to fully capitalise on the increasing demand for our services. We feel that Justin is the ideal candidate to lead Ultra into its next phase.”

“Working with great technology in a business where the culture revolves around its customers and partners is essential in my eyes – and this sums up Ultra,” said Justin. “I am looking forward to leading what is already a very credible team through its growth, and am excited by the challenge ahead.”

Magnetic North appoints Business Development Director

Magnetic North has appointed Gary McAdam as Business Development Director Ireland to manage their relationship with BT Ireland, as well as lead sales into Ireland.

Gary McAdam

He brings extensive sales and management experience working in both the public and private sectors.

“It is a pleasure to welcome Gary to Magnetic North,” said David Ford, Managing Director at Magnetic North. “His years of experience working with BT will help further develop this new exciting partnership, and accelerate both companies development of unique cloud based services for corporates and contact centre service providers in the Irish market.”

Syntec launches new website

Syntec Telecom has rebranded to just Syntec, with the new strapline ‘integrated contact centre systems’ and a new website to coincide with this new company image at www.syntec.co.uk.

Simon Beeching

The new website supports Syntec’s four new sub-brands:

• Syntec Telecom – Network-level innovation – Including flexible numbering, PSTN & VoIP call delivery, call queuing & management, call recording, IVR; line rental, SIP trunks, after-call surveys and web-based reporting.
• Agent Call – Cloud contact centre management – Working with existing phone systems to manage agents (including home and remote workers), calls, webchat & email, with workforce management and a supervisor dashboard.
• Card Easy – Keypad payment by phone – With customers entering their sensitive card numbers using the keypad of their phone, the call centre environment and full-length call recordings become compliant with payment card industry PCI DSS regulations, using Syntec’s proprietary level-1 compliant phone touchtone (DTMF) system.
• ResponseTrack – Measures your marketing – Linking consumers’ calls to their website visit, allowing Syntec clients to analyse how their customers found them and what the customer is looking at.

“Driven by customer demand, we have now evolved into one of the UK’s leading providers of cloud contact centre management solutions,” said Simon Beeching, Business Development Director at Syntec. “We are still experts in telecommunications – it’s still at the heart of what we do, but by no means all now, as the shorter name and new company strapline indicate.”

Sabio appoints Non-Executive Chairman

Sabio has appointed Lee Shorten as Non-Executive Chairman.

Lee Shorten

“Sabio is at an exciting stage: ideally placed to support organisations through its comprehensive support centre capability, and with the skills to help organisations manage the critical shift from traditional voice-based customer contact to today’s multi-channel and digital world,” said Lee. “I’m looking forward to supporting the team and helping them achieve their ambitious growth objectives.”

“We’ve now embarked on our next major growth phase, and Lee’s experience as a successful and respected non-executive director and executive coach to growth organisations will strengthen the Sabio board as we drive towards achieving our longer-term expansion goals,” said Sebastian Henkes, Managing Director at Sabio.

Two senior industry professionals join the Forum

Simon Butler

The Forum have announced the arrival of Simon Butler and Nicola Callan, who will help drive the continuous development of their professional communities.

“After a number of years of working closely with the team in various guises I am delighted to be joining the Forum,” said Simon. “Having seen first-hand the positive influence they provide to our community, I am personally looking forward to getting to know many more of our members, understand their challenges and how we at the Forum can help our community achieve excellence.”

Nicola Callan

“The three pillars of professionalism – standards audit, professional accreditation and the university qualifications and training – are soon to be rolled out for our other professional communities: Quality & Customer Experience and Data, Insight & Analytics,” said Steve Woosey, Chief Executive of the Forum. “We welcome Nicola and Simon’s support to make this happen.”

“I am delighted to be joining Steve and the team and am looking forward to contributing to the continuing success of the Forum as we look ahead to new opportunities and challenges,” said Nicola.

NewVoiceMedia strengthens executive team

NewVoiceMedia has strengthened its executive team with the appointment of Guy Sochovsky as SVP Business Transformation and Performance.

Guy Sochovsky

He will be responsible for shaping the organisational framework and delivering initiatives to support both high growth and operational efficiency across NewVoiceMedia’s expanding global footprint.

“Guy has a strong track record of generating growth for large global organisations and will be hugely valuable to the business as we further reinforce our position as leader in the cloud contact centre market,” said Jonathan Gale, CEO at NewVoiceMedia. “He is a great addition to NewVoiceMedia’s leadership team and I look forward to his contribution to our future”.

Azzurri appoints Brendan Lynch as Sales Director

Azzurri Communications has appointed Brendan Lynch as its new Sales Director.

Brendan has a wealth of experience in the communications industry with a successful track record of leading teams in the telecoms sector across the UK, Europe and India.

Brendan Lynch

“I’m really excited to be joining a business with so much potential,” said Brendan Lynch. “Azzurri is well positioned to help our customers address their business challenges by effectively exploiting the latest technology developments while managing and reducing their costs, and I’m relishing the opportunity to get started.”

“We are delighted that Brendan Lynch is joining us as Sales Director to help us drive forward our plans for the next stage in Azzurri’s growth,” said Chris Jagusz, CEO at Azzurri. “His industry knowledge and insight will be invaluable in helping us to further solidify our position as the leading independent provider of innovative communications services to the UK enterprise market.”

Rostrvm Solutions hires Business Development Manager

Nick Darke

Nick Darke has joined Rostrvm Solutions as a Business Development Manager, to help accelerate the company’s growth.

“This new role fitted with what I enjoy doing, which is working with contact centres to make them the best,” said Nick.

“We’re delighted to welcome Nick to our friendly and proactive team,” said Peter Brown, Sales & Marketing Director at Rostrvm. “He clearly has a passion for what we do and a real desire to sell solutions that fully meet a customer’s business requirements.”

Author: Megan Jones