According to our poll, a third of contact centres are currently planning to add webchat to their list of channels.
This is in addition to the 38% of contact centres who already have the channel in place.
Poll – Do you currently offer webchat? – answers
Yes 38%
No – we are planning it 33%
No 29%
Source: Call Centre Helper Webinar: Contact Centre of the Future Sample size – 196 Date – June 2014
Author: Jo Robinson
Published On: 7th Jun 2015 - Last modified: 18th Sep 2019
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