33% of Contact Centres are Planing on Implementing Webchat

According to our poll, a third of contact centres are currently planning to add webchat to their list of channels.

This is in addition to the 38% of contact centres who already have the channel in place.

Poll – Do you currently offer webchat? – answers

Yes    38%
No – we are planning it    33%
No    29%

Source: Call Centre Helper Webinar: Contact Centre of the Future    Sample size – 196     Date – June 2014