Poll Results – Most Popular Forecasting Methods

A manual method is the most popular choice for forecasting contact volumes in the contact centre.

Poll – “What method of Forecasting Contact Volumes do you use?” – answers

Manual – 49%
Home grown algorithm – 31%
Matching trends by eye – 15%
ARIMA – 3%
Holt Winters – 2%

Source: Call Centre Helper Webinar Poll – Webinar: Excel Masterclass – Designing a Better Forecasting Spreadsheet     Sample size – 251     Date: April 2016

We have a Monthly Forecasting Excel Spreadsheet Template you might want to try

Published On: 27th May 2016 - Last modified: 21st Nov 2016
Read more about - Polls ,

1 Comment
  1. I’d be keen to understand why ARIMA and Holt Winters are not being used. We built a forecast based on Holt Winters, and it works very well for us. I’d also love to see some of the “home grown” algorithms used.

    Peter H 20 Jun at 11:53 am
Leave a Comment
Leave a Comment

Your email address will not be published. Required fields are marked *