Translate

Articles - Annette Miesbach

Annette Miesbach, Product Marketing Manager, NICE inContact

Connect with Annette on LinkedIn

Person looking at phone and celebrating

The Customer Convenience Revolution: Scaling Up CX

Image representing customer data management

3 Tips for Successful Customer Data Management

Customer using phone and social customer service

Social Customer Service Is Key

A red cog being placed among other cogs acting as the keystone

23 Key Processes Call Centre Automation Can Simplify

A message in a bottle in the sea

20 Best Practices for Messaging Customers

Smartphone showing a call from a robocaller on screen

Insights on Caller ID Authentication

An illustrated drawing of a lightbulb and icons for creative thinking

19 Intelligent Ideas to Improve Employee Experience

Customer and chatbot dialog on smartphone screen.

Best Examples of Chatbots and What Makes Them Great

A picture of a glowing lightbulb

6 Solutions to Make Your Digital Strategy Sizzle

19 Ways to Deal with High Contact Volumes

A photo of someone on the phone and checking the time

Waiting Time: What Is Best for Your Customers?

A photo of someone holding binoculars infront of their face

What to Look for When Buying an ACD System

Six of the Best Games for Your Contact Centre

A photo of a man smiling on his phone

19 Contact Centre Queueing Strategies

Smiley face wood cube on white background.

How to Improve Customer Experience Management (CEM)

14 Tips to Provide a Kind Customer Experience

11 Customer Retention Strategies

Live Chat Metrics: Which Should You Be Monitoring?

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

15 Common Broken Processes in Contact Centres