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Articles - Call Handling

Browse our range of content on improving call handling techniques to deliver seamless customer experiences and boost satisfaction.

Spanish Flag in speech bubble over letters

Spanish Phonetic Alphabet – Free Download

Group of people putting their hands in centre with the words assurance statements for customer service

Assurance Statements in Customer Service – With Examples

France flag talk balloon and blank speech bubble

French Phonetic Alphabet – Free Download

Stationery, chalkboard and UK flag on color background with words

UK Phonetic Alphabet – Free Download

red old phone and empty speech bubble

Customer Service Greetings – The Good, the Mediocre and the Innovative

Call Centre Operator

How Do You Deal With Call Escalation?

Person typing on a digital keyboard

How to Improve Agents Typing While Talking and Listening

Time to call concept with person and phones

When is the Best Time to Ring A Call Centre?

Stack of phones

Wrap Time Between Calls

Hello my name is

Do I Have to Give My Full Name to a Customer?

Phone ringing

How Many Seconds is 6 Rings?

Person holding and looking up to speech bubble

25 Affirmative Words and Statements to Support Customers

Start and end concept with two hands holding a phone

The Best Ways to Start and End a Customer Conversation

Telehone receivers of different colors hanging on the green background

What Is the Difference Between an Abandoned, a Missed and a Lost Call?

Unhappy call centre agent in front of yellow wall covered in post it notes

An Action Plan for Customer Service Agent Abuse

Two people with a can phone on an orange background

Coaching Talkative Advisors to Provide Better Customer Service

Dog and human sharing empathetic connection

26 Great Techniques for Showing Real Empathy in Customer Service

Smartphone with yellow light bulbs from above

23 New Ideas for Customer Service Over the Phone

A rear view picture of a person scratching their head looking at question marks

How to Deal With an Indecisive Customer

A picture of a person doing archery

Techniques to Improve Call Control Skills

An image of two heads shaped out of trees with puzzle markings in the leaves

The Art of Conversation in Customer Service

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

Pop art background with hand holding old phone handset and empty speech bubble

How to Bridge Silence on a Call

A photo of a bored contact centre advisor

How to Avoid Serving Customers on Autopilot

Netcall AI powered version 1 box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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