Articles - Call Handling

Pack of Cards showing Joker

256,386

7 Tricks That Call Centre Employees Play

2,372

What is a Spike in Call Volumes?

lady monitoring stats

352,414

30 Tips to Improve Your Call Quality Monitoring

A person looking overwhelmed as a phone is passed to them

534,481

What to Say to an Angry Customer

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6,378

What is an Agent Status Code?

12,912

Support Employees Handling Emotionally Challenging Calls With Empathy

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5,857

What is Overflow?

6,824

Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)

26,652

21 Ways to Improve Complaints Handling in Your Contact Centre

5,676

8 Tips to Reduce Customer Service Contacts

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115,112

How to Reduce Average Handling Time (AHT)

30,885

29 Tips for Improving Average Handling Time (AHT)

50,932

How to Bring Down Your Call-Abandon Rates

11,086

10 Ways to Speed up Complaint Handling

9,485

Is Reducing Average Handling Time (AHT) a Good Idea?

54,296

31 More Tips for Reducing Average Handling Time (AHT)

6,544

Why reducing call duration may be missing the point!

28,609

How to Deal with Long Queues in the Contact Centre

7,652

8 ways that unified communications can improve the contact centre

9,786

Can a Unified Desktop Improve Agent Productivity?

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24,385

Training Cheat Sheet – Emotional Intelligence

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81,364

Training Cheat Sheet – Handling Difficult Customers

28,834

Top Tips for Dealing with Customer Complaints in Call Centres

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62,476

10 Tips to Improve Call-Handling Performance