The UK National Contact Centre Awards 2024 Are OPEN!

The largest awards programme that recognises contact centre talent in the UK is now OPEN and accepting entries.

Organisers, the CCMA (Call Centre Management Association), have added several new categories, including Sales Team Manager of the Year, Most Effective Way of Working and Best Apprenticeship.

This years programme also welcomes nominations for Best Approach to Supporting Vulnerable Customers to recognise organisations that are demonstrably supporting customers with additional needs or vulnerabilities.

The UK National Contact Centre Awards is the largest awards programme that recognises contact centre talent in the UK, with CCMA members being able to enter for free.

The online process is simple and there is plenty of support from the awards team. The deadline to enter is Friday 23 February 2024.

“These prestigious awards recognise the best talent in our industry and the organisations that are succeeding with their colleague-focused approaches,” says Leigh Hopwood, CEO at the CCMA.

“The judges are looking for role models, those that are inspiring others and are driving forward our industry. For 29 years we’ve seen winners enjoy the recognition that these fantastic awards bring.”

“Our Head Judges have been an incredible support as we refresh the categories to reflect what is happening in our industry. They will continue to oversee the process. With a clear judging criteria in place for nominations to work towards and for judges to assess against, not only are these awards credible and uphold the greatest integrity, but they are designed to support individuals and teams.”

“We are all excited about this year’s programme,” says Pam Kallay, Vice President – Global Customer Care, Mastercard and one of the Head Judges of these awards.

“As senior leaders from across the industry with years’ of experience leading contact centre operations, our volunteer judges are giving something back to help continue to raise the standards of our brilliant industry.

It is also a great development opportunity and so I would encourage all contact centre operations to nominate their top performers to provide them with this wonderful opportunity.”

Sabio is Headline Sponsor for another consecutive year. Craig Pumfrey, VP of Marketing at Sabio, says: “We’re delighted to once again be the headline sponsor of the prestigious UK National Contact Centre Awards.

As a leading provider of contact centre solutions, we believe that customer and employee experiences should always be brilliant and understand the hard work and dedication of contact centre professionals across the country.

These awards showcase the best of our industry – the teams and individuals driving innovation and excellence in CX. We’re looking forward to celebrating the accomplishments and successes from the UK contact centre industry once again in 2024.”

Jackie Pringle, Director of Awards at the CCMA, added, “Entering the UK National Contact Centre Awards is easy! And there are so many benefits in taking part.

From being told you’re being nominated, through to the reflection needed to put together the nomination form, to the learning and development opportunity when meeting the judges and of course, being part of the Awards Night.

I’d encourage all contact centre organisations to consider entering this year and experience this wonderful journey.”

To take part, visit the website. The winners will be announced at a glitzy Awards Night with fabulous views of London at Old Billingsgate on Monday 17 June 2024.