Articles - CCMA

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Really Understand Why Your Customers Are Contacting You
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New Report Into UK BPO Trends
Data Report
CCMA Releases New Data Research Report
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Is Technology in the Workplace a Blessing or a Curse?
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New Research Highlights the Challenges of Future-Proofing
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AI Readiness: Lessons From the CCMA Tech Summit
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Winners of 2024 UK National Contact Centre Awards Announced
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What Not to Miss at Call & Contact Centre Expo 2024
ovo-energy
14 Ideas We Learnt at OVO Energy’s Contact Centre
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2024 UK National Contact Centre Award Winners Announced
UK National Contact Centre Awards 2018 – Winners Announced
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Research Reveals Concerns About AI Deployment 
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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
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Contact Centre Frontline Salaries Up by 11%
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The UK National Contact Centre Awards 2024 Are OPEN!
30 year award
Three Decades of Recognising Excellence in UK Contact Centres
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CCMA Celebrates 30 Years With Pearls of Wisdom Campaign
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The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!
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Consumers Still Divided on Positivity of AI in Customer Service
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New Research Suggests Consumer Confidence Is Recovering
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Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists Announced
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CCMA Celebrates 25 years as Advocates of the Contact Centre Industry
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Empowering People – CCMA Interview with Leigh Hopwood
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Empowering People – CCMA Interview With Stephen Yap
 
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