Articles about Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

15,912

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

4,406

Give Agents the Right Tools to Do Their Job

8,395

Create and Maintain a Positive Culture

6,007

How to Get Skilled in Creating a Business Case

3,704

Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,797

Stop Blindly Obsessing Over Efficiency

20,622

Train Team Leaders Well

3,176

Drive the Voice of the Customer into the Business for Real Change

6,471

Identify Your 3 Most Common Customer Issues, and Fix Them

8,857

Involve Agents in Operations and Strategy

17,537

Really Understand Why Your Customers Are Contacting You