Articles - Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

25,420

Train Team Leaders Well

16,633

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

5,406

Give Agents the Right Tools to Do Their Job

9,137

Create and Maintain a Positive Culture

6,376

How to Get Skilled in Creating a Business Case

4,057

Create Room to Breathe Instead of Making Knee-Jerk Reactions

4,040

Stop Blindly Obsessing Over Efficiency

3,642

Drive the Voice of the Customer into the Business for Real Change

6,906

Identify Your 3 Most Common Customer Issues, and Fix Them

9,534

Involve Agents in Operations and Strategy

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19,194

Really Understand Why Your Customers Are Contacting You