Articles - Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

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Train Team Leaders Well

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The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

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Give Agents the Right Tools to Do Their Job

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Create and Maintain a Positive Culture

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How to Get Skilled in Creating a Business Case

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

4,156

Stop Blindly Obsessing Over Efficiency

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Drive the Voice of the Customer into the Business for Real Change

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Identify Your 3 Most Common Customer Issues, and Fix Them

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Involve Agents in Operations and Strategy

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Really Understand Why Your Customers Are Contacting You