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Articles about Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

15,351

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Give Agents the Right Tools to Do Their Job

3,774

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Create and Maintain a Positive Culture

7,735

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How to Get Skilled in Creating a Business Case

5,611

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,508

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Stop Blindly Obsessing Over Efficiency

3,470

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Train Team Leaders Well

18,156

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Drive the Voice of the Customer into the Business for Real Change

2,858

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Identify Your 3 Most Common Customer Issues, and Fix Them

5,774

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Involve Agents in Operations and Strategy

8,410

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Really Understand Why Your Customers Are Contacting You

16,241

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