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Articles about Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

15,559

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Give Agents the Right Tools to Do Their Job

4,036

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Create and Maintain a Positive Culture

7,894

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How to Get Skilled in Creating a Business Case

5,760

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,575

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Stop Blindly Obsessing Over Efficiency

3,689

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Train Team Leaders Well

18,875

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Drive the Voice of the Customer into the Business for Real Change

2,980

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Identify Your 3 Most Common Customer Issues, and Fix Them

6,018

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Involve Agents in Operations and Strategy

8,593

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