Articles - Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

23,399

Train Team Leaders Well

16,213

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

4,976

Give Agents the Right Tools to Do Their Job

8,689

Create and Maintain a Positive Culture

6,190

How to Get Skilled in Creating a Business Case

3,894

Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,898

Stop Blindly Obsessing Over Efficiency

3,358

Drive the Voice of the Customer into the Business for Real Change

6,701

Identify Your 3 Most Common Customer Issues, and Fix Them

9,146

Involve Agents in Operations and Strategy

18,257

Really Understand Why Your Customers Are Contacting You