Articles - Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

28,069

Train Team Leaders Well

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17,126

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

6,013

Give Agents the Right Tools to Do Their Job

9,642

Create and Maintain a Positive Culture

6,614

How to Get Skilled in Creating a Business Case

4,392

Create Room to Breathe Instead of Making Knee-Jerk Reactions

4,226

Stop Blindly Obsessing Over Efficiency

3,940

Drive the Voice of the Customer into the Business for Real Change

7,152

Identify Your 3 Most Common Customer Issues, and Fix Them

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10,106

Involve Agents in Operations and Strategy

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20,378

Really Understand Why Your Customers Are Contacting You