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Articles about Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

The Contact Centre Manifesto – Don’t Do ANYTHING Until You Have Done These 10 Things!

15,730

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Give Agents the Right Tools to Do Their Job

4,181

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Create and Maintain a Positive Culture

8,059

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How to Get Skilled in Creating a Business Case

5,882

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

3,623

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Stop Blindly Obsessing Over Efficiency

3,739

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Train Team Leaders Well

19,693

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Drive the Voice of the Customer into the Business for Real Change

3,060

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Identify Your 3 Most Common Customer Issues, and Fix Them

6,209

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Involve Agents in Operations and Strategy

8,709

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