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Articles about Contact Centre Manifesto

This series of articles explains how to address the core issues holding back the contact centre industry.

Don’t Do ANYTHING Until You Have Done These 10 Things!

14,502

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Give Agents the Right Tools to Do Their Job

3,187

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Create and Maintain a Positive Culture

7,406

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How to Get Skilled in Creating a Business Case

5,218

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Create Room to Breathe Instead of Making Knee-Jerk Reactions

2,966

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Stop Blindly Obsessing Over Efficiency

3,247

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Train Team Leaders Well

16,583

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Drive the Voice of the Customer into the Business for Real Change

2,586

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Identify Your 3 Most Common Customer Issues, and Fix Them

4,962

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Involve Agents in Operations and Strategy

7,853

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Really Understand Why Your Customers Are Contacting You

14,601

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