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Articles - Service Strategy

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Shock: Contact Centres Are Ditching Surveys at an INCREDIBLE Rate

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Customer Service Feedback: How to Perfect Your Strategy

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The Top 10 Customer Service Strategies That Stand the Test of Time

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Improve Customer Experience: 5 Strategies That You NEED to Try

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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

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Customer Trends Shaping the Contact Centre of the Future

Apologising for the inconvenience, I'm Sorry

“Sorry for the Inconvenience” – How to Offer a Genuine Apology

30 Customer Experience Trends to Watch Out For

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge

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What Is Proactive Customer Service? With Examples

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What Is Stopping You From Creating Great Customer Relationships?

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One in Every Five Contact Centres Make This Surprising Self-Service Mistake

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18 Tried and Tested Ways to Improve the Customer Experience

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How to Get Advisors to Buy In to Your Quality Assurance Programme

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How Signposting Helps Businesses to Support Vulnerable Customers

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20 Contact Centre Predictions for 2020

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Creating Memorable Customer Experiences With Emotional Intelligence

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Omnichannel Contact Centre Design Considerations That You Cannot Ignore

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23 Considerations to Make Before Implementing a New Digital Channel

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19 Contact Centre Queueing Strategies

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Customer Service Surveys – Bringing Sanity to the Survey

9 Ways to Analyse Customer Data

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22 Contact Centre Cost Saving Ideas