Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
Why Is It Getting Harder to Recruit Good Contact Centre People?
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The Secret to Dealing With Awkward Customers
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18 Bad Habits That Kill CX
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21 Steps to a More Personalized Customer Experience
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Ease Agent Stress – With These 15 Top Tips!
5 Ways to Empower Your Agents
Video Image: Remote Working – 10 Experts Share Their Favourite Advice
10 Expert Tips for Remote Working
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21 Things We Heard at the AA Contact Centre in Cheadle
customer lifetime value
How to Calculate Customer Lifetime Value – The Formula
building blocks
Does Your Contact Centre Need a “Colleague Experience Manager”?
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15 Ways Contact Centre Technology Can Help Address Inefficiencies
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12 Inspiring Tactics for Sharing the Call Centre With the Wider Company
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20 Ways to Upskill Your Contact Centre Advisors
How to Get More From Your Customer Satisfaction (CSat) Scores
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19 Intelligent Ideas to Improve Employee Experience
5 Simple Ways to Improve Your Agents’ Day
Video Image: What Is WFM?
A Quick Introduction to WFM
Why Is Measuring Customer Satisfaction So Important?
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The Evolution of the Contact Centre
Give Agents the Right Tools to Do Their Job
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26 Best Practices for a Customer Service Knowledge Base
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Contact Centre Predictions for 2023
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Want to Find Out How Happy Your Agents Really Are? Here’s How!