Articles - Infobip

A red cog being placed among other cogs acting as the keystone

1,255

23 Key Processes Call Centre Automation Can Simplify

Retro Robot with Tin Can Phones

769

The Dos and Don’ts of Automated Assistants in the Contact Centre

flat cartoon cellphone or mobile phone and desktop pc and laptop connected to cloud

Deliver Superior Customer Service With Cloud Contact Centres

Dog and human sharing empathetic connection

4,858

26 Great Techniques for Showing Real Empathy in Customer Service

Gold balloons and confetti on blue background

112

Infobip Shift 21 Celebrates Jubilee Year

Smartphone with yellow light bulbs from above

1,607

23 New Ideas for Customer Service Over the Phone

Arrows linking coloured figures

111

Creating Connected Customer Experiences

KPI Dashboard Data Analytics

160

Elevate Your Customer Experience With Big Data

Colorful text message templates on blurred background

55

Marketer’s Guide to Messaging APIs

Connected icons related to multi- or omnichannel

Why Your Clients Need Omnichannel Experience

Angry people screaming

3,493

13 Clever Tactics for Dealing With an Angry Phone Call

A message in a bottle in the sea

1,265

20 Best Practices for Messaging Customers

confident team of superheroes striding towards their goal

1,633

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

An illustrated drawing of a lightbulb and icons for creative thinking

1,492

19 Intelligent Ideas to Improve Employee Experience

Hand using mobile phone with social media icons

87

Why You Need to Provide Customer Service on Instagram

A picture of a laptop with holographic communication icons surrounding the phone a person is holding

78

Get Closer With Customers Through Omnichannel Communication

A picture of a person holding a phone with communication icons above it

389

Future Trends in Communication Technology

An illustration of a phone with speech bubbles

63

Conversational Design Can Create Human-Like Interactions

A picture of a woman on a laptop with cloud data

52

Infobip Establishes Hold in US Cloud Communication Software

coloured-chairs

110

What Is IVR and How Can It Improve Your Contact Centre?

A picture of a person holding a mobile phone with a star rating feedback icon

81

How to Increase Customer Satisfaction Survey Scores

A picture of a mobile phone with social media icons

138

How Social Media Can Boost Omnichannel Customer Service

A picture of a performance management mind-map

1,736

A Checklist for Implementing… Performance Management Tools

A picture of an agent working from home

285

Why You Need a Work-from-Home Contact Center