Articles - Infobip

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872

The Dos and Don’ts of Automated Assistants in the Contact Centre

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Deliver Superior Customer Service With Cloud Contact Centres

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7,948

26 Great Techniques for Showing Real Empathy in Customer Service

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106

Infobip Shift 21 Celebrates Jubilee Year

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1,965

23 New Ideas for Customer Service Over the Phone

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113

Creating Connected Customer Experiences

KPI Dashboard Data Analytics

237

Elevate Your Customer Experience With Big Data

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65

Marketer’s Guide to Messaging APIs

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52

Why Your Clients Need Omnichannel Experience

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5,691

13 Clever Tactics for Dealing With an Angry Phone Call

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1,403

20 Best Practices for Messaging Customers

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1,832

16 New-Age Ideas for Inspiring a Young Workforce of Super-Agents

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1,773

19 Intelligent Ideas to Improve Employee Experience

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135

Why You Need to Provide Customer Service on Instagram

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76

Get Closer With Customers Through Omnichannel Communication

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532

Future Trends in Communication Technology

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94

Conversational Design Can Create Human-Like Interactions

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50

Infobip Establishes Hold in US Cloud Communication Software

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162

What Is IVR and How Can It Improve Your Contact Centre?

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97

How to Increase Customer Satisfaction Survey Scores

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142

How Social Media Can Boost Omnichannel Customer Service

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2,094

A Checklist for Implementing… Performance Management Tools

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323

Why You Need a Work-from-Home Contact Center

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3,483

18 Characteristics of Great Customer Service