Connect with Laura on LinkedIn ">
The Largest Online Community for Contact Centre Professionals
Laura Bassett, Former Product Marketer at NICE
Connect with Laura on LinkedIn
Generative AI Is Dominant Midyear Trend of 2023
Adopt These CX Resolutions for a Successful New Year
How to Deliver an Amazing (Versus Unamazing) Customer…
Contact Centre Predictions for 2023
Don’t Play Catch-up With CX: Go From Reactive to Proactive
Exceptional CX Is STILL the Exception. Here’s How You…
Can You Deliver on These Top 4 CX Expectations?
Lessons in CX From Travel and Hospitality Customer…
Customer Experience Management (CEM) – The Latest…
How to Deal With Frustrated Customers – And Make…
16 Key Components of a Digital Customer Transformation…
What Should You Put in a Customer Service Vision…
10 Best Practices to Improve Customer Experience
The Biggest Problems Facing Contact Centres Today
5 Secrets to Building a Customer-Centric Organization
Customer Lifetime Value for Call Centres
What Is Customer Effort?
The Role of the Contact Centre in Digital Customer…
20 Great Ways to Drive Down Customer Complaints
16 Contact Centre Technology Innovations That You…
What Is Exceptional Customer Service?
Recorded Webinar: The New Thinking Behind Great Contact…
23 Considerations to Make Before Implementing a New…
14 Practical Techniques to Improve Knowledge Management
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Tactics to Manage QA Well During Seasonal Peaks
8 Ways AI Is Already Changing WFM for the Better
How to Keep Your Promises to Customers
Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast
8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles
eBook: Capacity Planning for Contact Centre BPOs
eBook: EU Data Sovereignty for the Contact Centre
14th October 2026
Unified Communications Expo (UCX) London 2026
18th October 2026
Customer Contact West 2026
‘Deflected’ Does Not Mean ‘Resolved’
How to Turn Training into Lasting Competence
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?