Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Lewis Gallagher
Lewis Gallagher, Senior Solutions Consultant, Netcall
RECENT
POPULAR
Quick Wins to Improve Your C-Sat Scores
New Ways to Empower Agents in 2025
10 Game-Changing Ways Emotion Will Shape the Future of CX
Are Chatbots the Tech We All Love to Hate?
Top Tactics to Improve First Contact Resolution (FCR)
Top Tips for Digital Channels – Forecasting and Scheduling
What Are Intelligent Contact Centres Doing Right Now?
Have Wallboards Had Their Day?
How to Maintain High Quality on Self-Service Channels
Bad Habits That Kill Resource Planning
10 New Ways Tech Is Helping Agents Right Now
Can AI Really Handle Customer Complaints?
Call Volumes Up? Here’s What You Can Do About It
Editor's Pick
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
7 Things Creative Team Leaders Do Better Than the Rest
