Articles - MaxContact

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Recruitment concept with colourful people blocks
How Do I Improve my Contact Centre Recruitment Strategy?
Stress phone operator
Why Organizations Should Take Stress Seriously
Graph showing increase with a rocket
MaxContact Sees Record Growth
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Compass of principles
The 26 Principles of Good Customer Service
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Three-Quarters of Customer-Facing Workers Facing Imminent Burnout
83% of Contact Centre Workers Facing Imminent Burnout
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
2021 to 2022 clock representing the year ahead
The Year Ahead: Contact Centre Trends for 2022
Pressure of Demanding Customers
How to Deal With Demanding Customers
customer support phone operator
How to Reduce Staff Churn
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
Business sense
Why Choosing a Small ISV Makes Perfect Business Sense
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Magic Ball Fortune Teller With Speech Bubble Inside on Violet Cloth
The Future of Customer Communication
3D Graphs in different colours
20 Demand Planning Techniques for Your Call Centre
Close-up Of Balanced Spheres Against Pink Background
The Balancing Act: Increase Your Productivity and Stay Compliant
A robot spying on a person on the computer
One in Five Firms Admit to Using Secret Spy Software
A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
An image of small plastic people in jars
How to Serve Vulnerable Customers
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
Person entering card details into a phone
The Real Cost of Not Having a Payment IVR

Latest Reports

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Report: Voice of the UK Consumer
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Report: The State of UK Business Process Outsourcing
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2024 UK Contact Centre KPI Benchmarking Insights Report
 
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