The Leading Contact Centre Magazine

Articles about Statistics

It’s time to ditch the ACD stats

2,440

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The Barriers to contact homeworking

Barriers to contact centre homeworking

1,874

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plans-for-homeworking

What are your plans for home working in the contact centre?

1,536

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Have Service-Level Stats Outlived their Sell-by Date?

8,651

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Answers: Do You Include All Abandoned Calls Within Your Statistics?

5,017

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