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Articles - Statistics
1,344
What I’ve Learned From Running a Contact Centre – Know Your Stats
9,269
Have Service-Level Stats Outlived their Sell-by Date?
6,226
Do You Include All Abandoned Calls Within Your Statistics?
Editor's Pick
The UK Phonetic Alphabet
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Beware of Watermelon Metrics
6 Key Steps to Deliver a Measurable Improvement in Contact Centre Performance
Latest Resources
White Paper: The Inner Circle Guide to Customer Interaction Analytics
eBook: Contact Centre Agent Wellbeing
Upcoming Events
Gen Z & Customer Service: The Risks and Opportunities – Webinar
Tue 24 May 2022
3 Contact Center Decisions That Drive Profitable Customer Experiences – Webinar
Tue 24 May 2022
Latest Insights
Contact Centre Customer Opinion: Preferences and Perception
4 Ways to Create a Better Customer Experience
Latest News
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
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