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Articles about Statistics

It’s time to ditch the ACD stats
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The Barriers to contact homeworking
Barriers to contact centre homeworking
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plans-for-homeworking
What are your plans for home working in the contact centre?
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Have Service-Level Stats Outlived their Sell-by Date?
8,417
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Answers: Do You Include All Abandoned Calls Within Your Statistics?
4,600
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