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Articles - Statistics

Discover our range of materials on using statistics in contact centres to track performance, analyse trends, and drive improvements.

What I've Learned - Chris Merricks

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

What I've Learned Featured Image

What I’ve Learned From Running a Contact Centre – Know Your Stats

Have Service-Level Stats Outlived their Sell-by Date?

statistics sheet

Do You Include All Abandoned Calls Within Your Statistics?

Content Guru Big CX Lead AI July Box

Editor's Pick

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Ways to Reduce Friction Between Agents Working on Different Channels

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7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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