Articles - Statistics

What I've Learned - Chris Merricks

1,195

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

What I've Learned Featured Image

1,493

What I’ve Learned From Running a Contact Centre – Know Your Stats

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Have Service-Level Stats Outlived their Sell-by Date?

statistics sheet

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Do You Include All Abandoned Calls Within Your Statistics?