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Articles - Statistics

Discover our range of materials on using statistics in contact centres to track performance, analyse trends, and drive improvements.

What I've Learned - Chris Merricks

What I’ve Learned From Working in a Contact Centre – Stats Don’t Motivate Everyone

What I've Learned Featured Image

What I’ve Learned From Running a Contact Centre – Know Your Stats

Have Service-Level Stats Outlived their Sell-by Date?

statistics sheet

Do You Include All Abandoned Calls Within Your Statistics?

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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