Articles about Statistics

10 Powerful Statistics That Prove the Customer Is Still Always Right

237

It’s time to ditch the ACD stats

2,349

The Barriers to contact homeworking

Barriers to contact centre homeworking

1,817

plans-for-homeworking

What are your plans for home working in the contact centre?

1,482

Have Service-Level Stats Outlived their Sell-by Date?

8,317

Answers: Do You Include All Abandoned Calls Within Your Statistics?

4,459