Articles - Training and Coaching

Browse our range of content on contact centre training and coaching programs to help agents develop their skills and improve overall performance.

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10 Great Ideas for Successful Call Centre Coaching Sessions
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How to Achieve Excellent Customer Service Through Coaching
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10 Strategies for Overcoming Objection Handling in Sales
Super-Agents: The Top Ten Qualities of Great Contact Centre Agents
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5 Ways to Rethink Contact Centre Training
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17 Interesting Initiatives From the Dogs Trust Contact Centre
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16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
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The Phonetic Alphabet and How it Improves Customer Service
The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'
Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!
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10 Ways to Reduce New Employee Attrition
Contact Centre Coaching Models: Which Is Best for Your Coaching Sessions?
How to Improve Agent Performance in the Call Centre – With a Checklist
A picture of paper cut-out men, which one shaped like a leader
3 Ways to Develop Contact Centre Leadership at Every Level
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Handling Sales Objections Over The Telephone
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
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How to Develop the Best Contact Centre Script
Portrait of call center worker accompanied by her team.
The Top 10 Most Important Customer Service Skills
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9 Fun Customer Service Training Exercises
8 Ideas to Welcome Your Advisors on Their First Day at Work
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14 Imaginative Ideas From the Which? Contact Centre
How to Improve Agent Engagement
7 Contact Centre Agent Training Nightmares
Turning Contact Centre Agents Into Storytellers
Contact Centre Inductions: What You Need to Know to Be Successful
 
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