Articles - Videos

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A range of articles on various topics which include videos

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A picture of a digital cloud
Key Considerations When Moving to the Cloud
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32 Tips for Reducing Average Handling Time (AHT)
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The Secret Ingredient to Successful Remote Training: Happiness
A picture of a robot technology
Artificial Intelligence Explained From A to I
skin care
Dermalogica Selects 8×8 to Power Its Customer Service Experience
How to Use Technology to Personalize Coaching
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eGain Partners With Avaya
A picture of two male call centre agents looking at a screen
Call Centre Coaching: Turn Agent Potential Into Performance
A picture of a cartoon vampire with bats flying above him
5 Ways to Spot a Workplace Energy Vampire
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Video – Are You Testing Your Numbers?
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Video – Do You Know If Your Overseas Numbers Are Working?
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What Is In-Country Number Testing?
A picture of a businessman holding a phone
Maximizing the Benefits of Voice In Customer Service
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6 Digital Media Resolutions for 2019
How Artificial Intelligence Can Improve Workforce Management
Self-Service Is Popular, but Humans Remain Essential
Effective Ways to Gather Customer and Advisor Feedback
The Contact Centre of the Future
Correlating Quality Assurance and NPS to Drive Shareholder Value
5 Types of SMS Conversations for Business
Defining the Tactical Call Centre Quality Assurance Framework
Road sign indicating Hints and Tips
Call Centre Hints and Tips
Shrinkage Russian dolls decreasing in size
Workforce Management (WFM) and Shrinkage
Metrics displayed on monitor illustration
How British Gas Are Using Metrics in Their Contact Centre
 
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