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Articles - Well Being
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Articles and ideas for keeping your agents happy and healthy at work.
RECENT
POPULAR
Should we motivate contact centre agents with food?
Protecting Your Agents’ Emotional Wellbeing
6 ways to brighten up your contact centre
Five Exercises for Contact Centre Agents
How to Better Support Men’s Mental Health in the Contact Centre
6 Alternative Ways for Agents to Travel to Work
Top Tips for Protecting Your Agents From Burnout
Is It Time You Introduced a Self-Development Programme?
How to have fun in your call centre
8 Steps to Healthier Agents
Time for laughter at work
Do You Cycle to Your Call Centre?
Turnover or Turnaround? Ten Tips to Help Retain your Staff
How to Help Your Agents Be More Positive
12 Ways to Become a Contact Centre Employer of Choice
10 Ways to Offset the Autumn Blues in the Contact Centre
Only 12% of Contact Centres Utilizing Wellbeing Technology
44% of Contact Centres Have Mental Heath First Aiders
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Editor's Pick
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
Latest Resources
Report: Generative AI Essentials for CX Leaders
White Paper: Future-Proof Your Contact Center for the Next Generation of Retail CX
Upcoming Events
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Mon 13 May 2024
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Tue 14 May 2024
Latest Insights
Optimize Occupancy With the Right WFM Solution
Predicting the Future of the Contact Centre: The Conscious Contact Centre as a Service CCCaaS
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
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