White Paper: Inner Circle Guide to Customer Contact Analytics 406 Filed under - Archived Content, CallMiner Download this paper for an in-depth industry look at customer contact analytics, which now includes speech analytics, multi-channel interaction analytics, and behavioral analytics. Readers will learn about: Primary uses of Customer Contact Analytics How to build a business case, including how to estimate ROI The technology that drives speech analytics Overall market landscape White Paper: sponsored by CallMiner (written by ContactBabel) Click here to download the white paper Author: Megan Jones Published On: 8th Feb 2015 - Last modified: 22nd Mar 2017 Read more about - Archived Content, CallMiner Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter