Download this paper for an in-depth industry look at customer contact analytics, which now includes speech analytics, multi-channel interaction analytics, and behavioral analytics.
Readers will learn about:
- Primary uses of Customer Contact Analytics
- How to build a business case, including how to estimate ROI
- The technology that drives speech analytics
- Overall market landscape
White Paper: sponsored by CallMiner (written by ContactBabel)
Click here to download the white paper
Author: Megan Jones
Published On: 8th Feb 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content, CallMiner
