White Paper: Inner Circle Guide to Customer Contact Analytics

Filed under - Archived Content,

Download this paper for an in-depth industry look at customer contact analytics, which now includes speech analytics, multi-channel interaction analytics, and behavioral analytics.

Readers will learn about:

  • Primary uses of Customer Contact Analytics
  • How to build a business case, including how to estimate ROI
  • The technology that drives speech analytics
  • Overall market landscape

White Paper: sponsored by CallMiner (written by ContactBabel)

Click here to download the white paper

Published On: 8th Feb 2015 - Last modified: 22nd Mar 2017
Read more about - Archived Content,

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