Call Centre News

There has been a bustling start to the New Year with many industry appointments at companies including Fusion, Journeycall, Data8, the National Outsourcing Association, Novacroft and bss.

From October this year, all employers will start being legally required to automatically enrol their employees into a qualifying pension scheme.

The Call Centre & Customer Services Summit already has 81 call & contact centres registered to attend the event in April which takes place at Whittlebury Hall Hotel & Spa in Northamptonshire.

Interactive Intelligence is hosting a no-cost Web event titled “2012 Key Contact Centre Trends and Priorities: How You Can Be Ready.”

Deputy Prime Minister Nick Clegg has officially opened outsourcer Ant’s fourth contact centre.

The effort of always appearing friendly and cheerful with customers can leave staff feeling emotionally exhausted and cynical.

Teleperformance has been congratulated by Deputy Prime Minister, Nick Clegg, as one of the leading companies in opening their doors to young people from all walks of life.

Taking place at Blackpool on 23-24 April, the Professional Planning Forum’s 2012 Customer Contact Planning and Strategy conference offers an agenda containing a rich mix of topics and networking opportunities.

A new study reveals that office-based workers have seen significant reductions in back and shoulder pain by wearing a headset for calls.

ContactBabel are offering their latest industry report at a discount until the end of January.